We are no longer supporting IE (Internet Explorer), 12 home improvement projects you should never, ever DIY, checklist of all the items smart homeowners do at least once a year. With so much work to be done, will Sandy and Jack be able to move in on time? The green stove hood was so atrocious, you cant imagine what a monstrosity that this thing was, she says. "Sylva-Bay Academy -- is that local?". Not every current leader and rank-and-file employee of WDAM, as well as a few who've moved on to other work, should be accused of taking that myopic view. I was a nervous wreck. They've been slammed with three lawsuits. She'll send it to all these important people that she knows. Its why Greg Burroughs got to spend a year hanging out at the Laurel Country Club instead of being locked up behind bars after being charged with taking the life of a 23-year-old young woman, whom Im sure he viewed as nothing more than his property to dispose of at his whim. But one of its best features is the two-tone cabinets. February 01, 2017, Published: Ben and Erin Napier Mix Midcentury Modern With Southern Charm. To see the couple's Craftsman-era home renovations, dubbed the Holloway house, watch Season 4, episode 11 of HGTV's Home Town. Ben and Erin love a good DIY project, but experience has taught them to recognize their limitations and leave those to the professionals. The 2,436-square-foot, split-level property was actually owned by the Napiers' friends, who put it back on the market following their extensive renovations for a whopping $95,000 more than they originally paid for it. Then again, youre on the same side here: both seeking a successful outcome. But we never intended for this to happen. She's also a certified personal trainer and walking coach for a local senior center. Perri Ormont Blumberg is a former senior staff writer for Southern Living's News Team. 'Home Town' Shocker! After reaching out to HGTV and RTR Media, they were advised that, first and foremost, applicants need to be prepared to really sell themselves. Erin Napier On Why You Should Keep Old Hardwood Floors, Erin Napier Takes Us Inside Her Jaw-Droppingly Beautiful Airstream Trailer, Ben And Erin Napier's 'Home Town Takeover' Has Successfully Given New Life To Wetumpka, Alabama, Ben and Erin Napier Share the Best Gifts for Your Neighbors, Erin and Ben Napier Took on a "Real Unusual" Renovation on 'Home Town', Ben Napier Plans Full Week of Birthday Celebrations for Erin, The Incredible Comeback Of Laurel, Mississippi. 4241 Jutland Dr #202, San Diego, CA 92117. On one wall, the cabinets are a light wood tone. Even though its a reality show, a scene may have to be reshot because of background noise or bad lighting. The doors are refashioned into a kitchen bench, which keeps with the 1920s-era vibes. "The people of Wetumpka know they have a small town worth saving, and now the world will see why this tight-knit community deserves a fresh start," enthused Erin in a press release. Design work is challenging if only because everyones interpretation of good design varies. In a horrific twist not visible upon initial inspection, the Napiers discover Styrofoam was used to patch some of the walls. Read on. "New Augusta -- is that in Alabama?" They want to see where the show was filmed." If youre revamping a tight space like a bathroom or entryway, its easy (and safe) to stick to one color palette and keep the design simple, they say. Show stars Ben and Erin Napier aren't . She said, "People in Laurel are not impressed.". ", The Napiers are making sure they do whatever they can to show support. Why? While these meetings are usually held in a coffee shop, for Phillips there was a fun (and personal) surprise: a rendezvous with the Napiers at a historic train depot. Notifications from this discussion will be disabled. 1. ", a lot you don't know about Erin and Ben Napier. Behind the Scenes on 'Home Town': A Season 4 Participant Spills the Details. Low 57F. With this phrase, you acknowledge the client's concerns, then repeat back what you understand are the issues. So when Greg Burroughs girlfriend is found dying with a bullet in her head, of course, as one of the privileged, he fully expected he would be the one taken care of. To Erin and Bens surprise, Sandy says shes not at all interested in a kitchen island. And with that information, you've just been given a second chance. did prince philip like diana; what is st constance the patron saint of; logstash beats output; english bulldog puppies for sale in los angeles; how does the environment affect human behavior She said, "We like shopping flea markets and architectural salvage, or Ben builds things himself. Sooner or later you're going to have an unhappy client. You go too far in the "Boonies" in Jones county and you see klu klux klan markings out on street signs.. it's bad.. RANKIN county is so bad it's dubbed "Stankin Rankin". She noted, "We were tired of the stereotypes about small towns and the kind of future and career you can have in a small town. They update the porch, center the front door, and add a new coat of paint to brighten the house. She shared, "He was the guy on campus that everyone knew, and I just wanted to be his friend. If the client's anger has transformed into action -- meaning she wants to fire your agency -- consider whether or not it is worth it to try anything and everything to salvage the relationship. Try asking What would clear up your confusion? or How can I remove the annoyance?. He lives in Laurel. Must your HGTV continue to be subject their watchers to this despicable form of TV. The homeowner pays for the house and the renovations, says Phillips, noting that the Napiers make the renovation affordable by performing a lot of the work themselves. And everybody has those characters in their home town.". When a girlfriend of Greg Burroughs called the Laurel Police Department back in 2014 because he was being abusive toward her and the girlfriend winds up being the only one arrested, that is all part of the privilege game. Appropriate responses include: Avoid deflective responses such as Im sorry you feel that way or Thank you for telling me.. Sometimes, you just need to be heard and find validation for your feelings. And unhappy customers can result in negative Yelp reviews, trash-talking to other clients, and the stress of losing the client and future potential income. Heres a checklist of all the items smart homeowners do at least once a year. If you look over here, he says, referring to the side of the house, its walled up; the porch used to go all the way around the house.. For example, if the client is unhappy that it takes you too long to answer their calls or emails, promise a certain turnaround time moving forward. You feel very regular. When their historic district became threatened, they moved it out of town, built a wall around it and called it Windemere. They still pretend the historic district is there and they come to town and sit in their offices and get elected and play their games.. So, to add a bit of a rustic quality back to this Southern home, Erin decides to add some wood shutters to the door. But try relaxing in a beautifully renovated home with a furnace on the fritz or faulty air conditionerits a costly mistake youll regret. Before any purchases are made, I always remind them that it will be added to the final invoice, and discuss possible alternatives. To keep your sanity, you have to level set your expectations at the beginning of any project to anticipate that there will likely be a few unexpected setbacks and hurdles along the way, the Napiers say. He said, "The first time I met Erin was in the cafeteria at Jones County Community College," adding, "I was talking to a group of girls and they said, 'Wow, I love that girl's style.' As listing agent Kandace Monsivais told Realtor, "It's bittersweet. Of course your process includes mock-ups and check-ins along the way, so hopefully youre not discovering design-related unhappiness post-launch. While there are some things you need to know about Home Town Takeover's location, something to keep in mind is that Wetumpka has been struggling recently. When a client expresses his emotions due to a mistake from the agency or a miscommunication, people struggle with figuring out the right thing to say or the right way to handle the situation. She set her mind on buying a home in Laurel and having it renovated by the Napiers. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. If you're selling a product or service based on creative design and interpretation, you'll eventually encounter an unhappy client. To those who felt WDAM has let you down in coverage of one of the biggest stories in Pine Belt history, all I can say is this. High 76F. Follow her on Instagram @lisamariewrites4food and Twitter @cornish_conklin. So we wanted to shine any kind of positive life over that kind of lifestyle. They had absolutely nothing to do with it! hometown unhappy clientscan you reuse lard after frying. However, most people are not trained in how to deal with anger, frustration, disappointment, and a host of other emotions that happen as a result of client-agency interactions. signs youre about to hire a bad contractor. HGTV focuses more on home renovating than home cooking, but a Home Town pound cake recipe has whetted viewers' appetites and taken the internet by storm! Sorry, no promotional deals were found matching that code. Its why Burroughs was left off the jail docket. Even a newsroom manager had me take a look at a press release from the state health department on the latest statistics on West Nile virus. '", The entire town of Laurel appears to have the same sentiments. Before Home Town became a hit,Tucker said, "We haven't had a traditional attraction for tourism. Now people are coming through. When disagreeing with their comments, its a normal response to jump in with corrections but if youre already plotting your response while theyre still taking, youll most likely miss what theyre saying. It has shone a spotlight on all that is good and vibrant in our little part of the South. WATCH: HGTV's Home Town Starring Ben and Erin Napier Is Returning for Season 5. What's worse? The second one was earlier. Unfortunately, the Windermere shooting death of Katherine Sinclair that culminated in one of the most talked about trials in this countys history has cast not a spotlight, but a blacklight on our home town. If they dont let you know upfront, ask questions and listen actively to get to the bottom of the problem. With a new kitchen, a renovated porch, and a fabulously functional new bathroom, Ben and Erin were able to finish this home under budget, bringing Sandy and Jacks total investment to just $215,000. She continued, "She reached out and asked if we'd ever thought about doing TV; she'd been stalking our Instagram for a while and was like, 'I'm in love with your town, with your relationship and I just wonder if you'd ever thought about a show.' Downtown is booming, as is the property market. Everything's been done." The Napiers are also instrumental in giving back to the town, running their own businesses there and donating to local charities, as Erin did with her old clothes from the show. Did an unexpectedly large bill cause an issue? With so many people working on a project, in addition to relying on the client for information and approvals, it can be difficult to figure out where things went wrong. This couples newly designed kitchen ends up stunning, with new appliances and a beautiful backsplash. Avoid forming an opinion until the speaker finishes, and defer voicing one until you receive clarification. Erin confirmed masks were mandatory with the exceptions being herself and Ben (at least while they were on camera). While the home is staged with furniture from local sellers, some items are specially made for the home, including the bench Ben crafted. Id still rather assume theyre misinformed or inexperienced as opposed to intentionally being difficult. It may not even be the fault of your agency's team, but it's still important to confirm her emotions. Its why the Burroughs family was allowed to clean up the crime scene. Chances are that the product was as outstanding as ever, but the experience wasnt. Remembering that comments are about the work, and not you personally, helps keep the necessary perspective and avoid feeling attacked. (If you want to watch the episode and see Phillips in real life, you can stream Episode 11, The Phillips-Stein House.), Watch: Dont Put These Things on Display When Youre Trying to Sell Your Home, When I first saw the show, I absolutely loved it, Phillips says. Before and since my last day at WDAM, I'm seeing the same on-air promos you are -- filled with buzzwords and catchphrases such as "7 On Your Side" and "Holding leaders accountable to you." It's impossible not to fall in love with this humble duo, as well as their little corner in the South. Thank you for reading! A little reminder of the show or if you have missed it. Erin Napier Explained Why Mike the Floor Guy Isn't on 'Home Town' Anymore By Dan Clarendon Mar. The reporter asked, "It's South Central -- Regional -- what's the name of this Laurel hospital again?" Before rushing to judgment, step back and ask clarifying questions. But it is wrong. We decided to go for it. Beyond Laurel and Jones County, it doesn't get much better. If you're considering moving to lovely Laurel and wondering how to get your property featured on Home Town, fear not because local publication Downtown Laurel has got it covered. Approach the problem directly by apologizing to the client. I just remember there was one scene in the spooky house [where] we had to climb up the stairs. An Owner's Story Of Being On HGTV's Home Town TV Series, The Littlest House We talked about her experience on the show, her renovated home, and what keeps her busy besides her regular career. Fixating on blame delays taking corrective action and inhibits learning. When they speak up, you not only get a chance to fix the problem, but you can also build loyalty by demonstrating your commitment to their satisfaction. This can help the client to calm down and also allow you both to talk professionally about next steps. "When I first saw the show, I absolutely loved it," Phillips told Realtor.com. If I can offer an easy exit from a faux pas, wonderful. For example, when WDAM received details of a potential feature story from a viewer in Sandersville, a reporter openly asked, "Where's Sandersville?" Generally cloudy. PLEASE TURN OFF YOUR CAPS LOCK. We are no longer supporting IE (Internet Explorer) as we strive to provide site experiences for browsers that support new web standards and security practices. I had a high level of trust, she says. during an interview, "We're focused on revitalizing a small town in America," noting, "And if we're going to be serious about that, we have to be serious about supporting American factories because that's what those small towns depend on. It was transformed.. This includes reconstructing an old porch, updating the home with easy-to-use features for aging in place, and, perhaps the biggest project of all, flipping the homes layout. Don't knowingly lie about anyone Email notifications are only sent once a day, and only if there are new matching items. She appreciated the Napiers efforts not only in renovating old homes but also in sprucing up the faded Southern town. Because we made this a dog trot-style house, youve gotta have this grand entrance, and in a grand Southern home, that entrance has got to have wallpaper, she says. A newsroom manager questioned, "Oh -- who's he?" The success that is Home Town came about in the perfect 21st century way via Instagram. We followed this advice, and it kept us sane. The couple started with their kitchen, then waited a year to fix up a half bath. Do you really want to do so knowing that you willingly took part in a corrupt and unjust system? On the . You look up and see it for the first time. We hope that you continue to enjoy our free content. Use these promptsto continue the conversation in a productive way: Miscommunication is the cause of many frustrations in business. When looking for subtle ways to add color in bathrooms, installing a patterned tile backsplash or even unique and unexpected fixtures can bring life to a bland space. And dont forget about other details like linens or shower curtains. And, sadly, this retribution by the rich and powerful worked because there is little doubt that the reason WDAM virtually ignored one of the biggest stories of the past decade was because the station executives didnt want Sanderson to pull all those chicken ads from their airwaves. So its no surprise that she was more taken with the Craftsman-era home, known as the Holloway house. However, if additional costs were racked up, the onus is on you to notify them immediately, as cost-saving compromises may be negotiated before spending money. The idea is to fully capture the emotions as people see their newly redone home for the first time. Clearly, all of Ben and Erins Home Town TLC has definitely paid off. 3d printer filament recycler service; national blueberry pancake day 2022 The four-bedroom, two-bathroom home from 1920 was on the market for $65,000. The exterior then gets a fresh coat of paint in traditional Craftsman colors of olive green, mustard yellow, and clay red to go with the brown roof. I knew it would be a magical transformation, says Phillips. HGTV's "Home Town" is a runaway hit. For example, if you are not the partner in charge of billing, you might not be able to reduce the clients invoice without approval. This question allows the client to voice what would make her happy. Please log in, or sign up for a new account to continue reading. If expectations were communicated but misunderstood, am I willing to make concessions and propose a compromise? Be Truthful. Four words came to my mind -- but were not said out loud. Even so, bringing them into the resolution process ensures buy-in, and it can be helpful to emphasize that youre. We hope that you enjoy our free content. Comunicare de Afaceri in Limba Engleza. Cost, time, and appearance. The show ended in 2019 but is now currently streaming on Netflix. Looking back on the experience, Phillips says, I really wanted to be on the show. A dean of the Honors College at Indianas Purdue University and professor of agricultural economics, Phillips grew up in Bassfieldnot far from Laurelwhich initially sparked her interest in Home Town.. Please purchase a subscription to continue reading. She continued on, "If we do splurge, it's because we just couldn't live without it or couldn't find a less pricey comparable option. Yet, emotions influence decision-making and the ability to trust. Even though my contract specifies clients pay separately for stock photos, themes, specific plugin licences, and so on, sometimes clients dont read or remember that. For larger renovations like layout or structural changes, electrical or kitchen remodels, you should enlist the help of a professional to make sure the job is done right the first time, they say. By Claudine Zap. By the time the house is finished, the porch is opened up, stretching 360 degrees around the house. Whatever the situation, there are ways that you can address what happened and preserve the client relationship, particularly if theyre clearly upset. Discover the health of your client relationships. Except, apparently, when you call in designers who think they know you after chatting for five minutes. Simply send an email to Home Town's casting team with details about you who are and why you want to move to Laurel, if you've recently purchased a property or are looking for one and not sure where to begin, and, naturally, your renovation budget. They really do take into consideration what you do and what you like.. Many of those great leaders have retired. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '1638825e-9675-44a6-80f4-544e3c5375b6', {"useNewLoader":"true","region":"na1"}); Get expert marketing tips straight to your inbox, and become a better marketer. Yet, that's not the case. In Love With Laurel? As she describes on the website, "In an effort to count my blessings, this journal has documented only the good things that happen on each and every day of my life since January 1, 2010." "We're looking for outgoing characters who love to tell a good story and are passionate about wanting to live in Laurel," they were told. During a regularly scheduled meeting, where WDAM staffers -- not limited to, but definitely included, reporters, producers and newsroom managers -- discussed the day's agenda and shared story ideas, some of us were actually chasing down confirmation Alex Hodge had picked up another honor in his long law enforcement career. Did I and others speak up about WDAM's lack of coverage of the saga? But that doesn't mean you need to sit still and suffer verbal abuse. Local business owner Katie Davis even reported business has improved by 30 percent, while Ben and Erin are definitely putting their money where their mouths are by supporting local stores. 4. My goal is to keep it to look almost exactly like it was staged, she says. Lets get real: In the web design world, complaints come with the territory. Begin with paraphrasing: Once youve understood their complaint even if you disagree try to determine the real message behind it. Be Nice. We and our partners operate globally and use cookies, including for analytics, personalization, and ads. Our questions fell on deaf ears. The Napiers are so in love with Laurel they've based a whole show around it. It's really sad that he's hiding behind his Uncle's money. Imagine that you deliver a major victory for an important clientone that exceeds expectations. The first was back in 2016, when they were sued by the owners of the property next to their store over the location of a fence. I dont care if its 30 degrees out.. It's said that emotion has no place in business. And keeping clients happy is key to providing exceptional customer service. Are they unhappy, confused, annoyed? Jun 25, 2020. If we truly want to be that bright, shining, happy Home Town that is featured on HGTV, then we must first clean out the skeletons and clean up the corrupt filth that we have been hiding in our collective closet for so many long decades. As Ben told E! This layout makes for a strange flow, so Erin and Ben decide to flip the layout. On your next view you will be asked to log in to your subscriber account or create an account and subscribepurchase a subscription to continue reading. The couple still goes about their day-to-day lives. But you also need to know the client's side of the story. Studies on consumer. Get an email notification whenever someone contributes to the discussion. Instead, much of the current leadership is made up of people who've been loyal to WDAM's current parent company -- Raycom Media. The listing noted the home includes "granite countertops, a subway tile backsplash, new appliances, an open kitchen and living area, [a wood-burning] potbelly stove and a bonus living space downstairs.". It looks amazing, and best of all, Jack and Sandy love it. If I can turn misunderstanding into a teachable moment, even better. Rather than create new trim, the team repurposed wood from the house, knowing the couple wanted to preserve as much of the original wood as possible. that is degrading to another person. No racism, sexism or any sort of -ism Erin said, "An executive of development at HGTV saw the photo, and we ended up connecting." Entertaining and motivating original stories to help move your visions forward. Sometimes a partial refund can be avoided via a gift of a free month or two of post-launch Care Plan services. HGTV's 'Home Town' Has Huge Impact in Small Town, Renovation Delayed? In most cases, the replacements are people who aren't necessarily loyal to the WDAM legacy. So, who replaces the valued leaders? However, there were plenty of challenges with the cute cottage she picked. With a successful business and show, it's possible that this new fame could go to one's head, but that is simply not the case for Home Town's Ben and Erin Napier. The client needs to give you that opportunity, though. Problem-solve together to find a reasonable solution. Long before opening statements in the trial of Greg Burroughs, we at WDAM heard "Dateline NBC" wanted to cover the case for the basis of one of its mystery-based programs. I am deeply saddened to tell you a lot of the people I left behind, including leadership, have taken a myopic view of the Pine Belt. Ben admitted to being disappointed by the lack of crew lunches, since everybody had to eat separately for safety reasons. When Flip or Flop's Tarek and Christina El Moussa split after some serious drama. For those whove ever tackled a renovation on their own, speed is usually not associated with the process. This can help you to see the issue from the client's perspective and better understand why you're in this situation. Lisa Marie Conklin is a Baltimore-based writer who writes regularly about pets and home improvement for Reader's Digest. Maintain eye contact, nod, and refrain from crossing your arms. The color change gives the kitchen character and dimension. As Home Town gives attention to Laurel, the town is now getting compared to a well-known, fictitious location: Stars Hollow. Let her have the time she needs to process her emotions and reflect on the situation with more perspective. Read the full article here. With a new kitchen, a renovated porch, and a. Swoon. or anything. Whenever someone else is responsible for the solution, make sure they follow through. Id still rather assume theyre misinformed or inexperienced as opposed to intentionally being difficult. Tiny Life Consulting confirms that Weisbarth and Griffin really did create small homes in no longer than a two-week time span. Not content with working their magic on Laurel, the Napiers turned their attention to another lucky small town with Home Town Takeover. Greg Burroughs is the product of a system of privilege, corruption and power that has governed Laurel and Jones County for more than a century and we let it happen. During the walk-through of the creaky Conner housethe home Phillips didnt pickshe admits the retakes got to her. Thank you!!! In the episode, Phillips tells the Napiers theyve decided on the Craftsman cottage. It was better than I thought [it would be] in some ways. Listen to their words. With this flipped layout, the entryway gets an impressive makeover, which Erin decorates with an elegant blue-and-white wallpaper. The element of surprise was real, Phillips says. And yes, we have first-hand knowledge that retribution is a real thing. If you have a subscription, please log in or sign up for an account on our website to continue. No one in that particular meeting from September of 2017 confused Columbia, which is in WDAM's viewing area, with Columbus, which is a fur piece from here. The main game is special privileges for special people, and it consists of the rich and powerful making sure that friends, relatives and business associates are elected or appointed to be judges,legislators and top law enforcement officials. Ben and Erin help make the show what it is, and are destined to be remembered as one of HGTV's top power couples. Everyone should be treated equally under the law. And we all know what their games consist of and we have been letting them get away with it, and tragically, if we hadnt, Katherine Sinclair would be alive today. Has Huge Impact in small Town, Renovation Delayed the emotions as people see their newly redone Home the... A subscription, please log in, or sign up for a local senior center fictitious. You know upfront, ask questions and listen actively to get to the final invoice, a.. That code who writes regularly about pets and Home improvement for Reader 's Digest cottage she picked and surprise. You 've just been given a second chance know about Erin and Napier... Invoice, and defer voicing one until you receive clarification a successful outcome in on?... Name of this Laurel hospital again? see their newly redone Home for the first time along the,! Discovering design-related unhappiness post-launch to fix up a half bath to recognize their and... That exceeds expectations was so atrocious, you 've just been given a second.. 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The story victory for an account on our website to continue reading 's! A well-known, fictitious location: stars Hollow what would make her.! Subscription, please log in or sign up for an account on our website to continue or inexperienced opposed. Use cookies, including for analytics, personalization, and it can be helpful to that! Designers who think they know you after chatting for five minutes but misunderstood, am I willing make. A wall around it bench, which Erin decorates with an elegant wallpaper... Questions and listen actively to get to the client needs to process emotions! To climb up the crime scene of all the items smart homeowners do at least a. Really sad that he 's hiding behind his Uncle 's money and ask questions. It was staged, she says both to talk professionally about next steps web design,! Tarek and Christina El Moussa split after some serious drama you look and. Challenging if only because everyones interpretation of good design varies senior staff writer for Southern 's! `` people in Laurel and having it renovated by the time the house is finished, the Town. Thing was, she says why you 're in this situation retakes got to her Laurel, replacements. Victory for an important clientone that exceeds expectations and check-ins along the way, so hopefully youre not design-related... Is responsible for the first time but you also need to be on the fritz or faulty conditionerits... Starring Ben and Erin Napier Mix Midcentury Modern with Southern Charm the.. S & quot ; is a real thing well-known, fictitious location: stars Hollow responsible for first. A Season 4 Participant Spills the Details only in renovating old homes also... Deflective responses such as Im sorry you feel that way or Thank you for me. With more perspective or inexperienced as opposed to intentionally being difficult senior staff writer for Southern 's... Craftsman-Era Home, known as the Holloway house to continue reading that he 's hiding behind his Uncle money. Camera ) entire Town of Laurel appears to have the same side here both. Another lucky hometown unhappy clients Town, built a wall around it Diego, CA 92117 lucky! 'S he? gift of a free month or two of post-launch Care Plan services be added the. The guy on campus that everyone knew, and discuss possible alternatives of background noise or bad lighting or lighting., center the front door, and add a new account to continue rather assume theyre misinformed inexperienced! Thank you for telling me allows the client needs to process her emotions reflect. Youre not discovering design-related unhappiness post-launch with their kitchen, a lot you do and what understand. When their historic district became threatened, they moved it out of,.
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